Refund policy

Returns for Faulty Products

We stand behind the quality of our consumable tool accessories. If you receive a product that is faulty or damaged, please follow these steps to initiate a return and refund:

1. Contact Us: Notify our customer support team within [7 days] of receiving the faulty product by emailing directdiamondbladesau@gmail.com.

2. Provide Details: In your communication, please include your order number, a description of the fault or damage, and clear photographs or videos illustrating the issue.

3. Return Authorization: Once we receive your request and review the provided information, we will issue a return authorization if the product is confirmed as faulty.

4. Return the Product: After receiving the return authorization, securely pack the product, and return it to the address provided by our customer support team.

5. Inspection and Refund: Upon receiving the returned product, we will inspect it to confirm the reported fault or damage. If the product is indeed faulty, we will send a replacement item.

   No Returns for Change of Mind

   We do not accept returns or offer refunds for products returned due to a change of mind or if you have ordered the wrong product. Please carefully consider your purchase before placing an order, ensuring it meets your requirements and specifications.

If you have any questions or concerns regarding our return and refund policy, please contact our customer support team at directdiamondbladesau@gmail.com. We are here to assist you and ensure a smooth shopping experience.

DirectDiamondBlades Pty. Ltd. reserves the right to update or modify this policy at any time, and such changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed about our practices.